Frequently Asked Questions

• I received an e-gift card, can I redeem it on My Edo App or online?

  Yes, you can redeem your e-gift card on My Edo App or online. If you receive an e-gift card, it will be sent to you by email. This email contains the e-gift card information you will need to redeem it on My Edo App.

  Once you’re ready to place an order on My Edo App, follow these steps to redeem your e-gift card: 

  1. Add your order items to your cart and when you’re ready, tap CHECKOUT.
  2. Once you’ve reviewed your order details to confirm they’re correct, including the location you wish to order from and your pickup time, tap NEXT STEP.
  3. When the payment menu pops up from the bottom of the screen, tap ADD A GIFT CARD (it’s above the PAY NOW button).
  • If you come to a screen that asks you to verify your account via text message, please do so.
  4. On the next screen, enter your gift card number, which can be found in your e-gift card email, and tap ADD GIFT CARD.
  • Please note that no PIN is required. Leave this field blank.
  5. Once your gift card is added, continue with placing your order. If there is a balance remaining on your gift card, it will be available for you to use on your next My Edo App order.
• I received an e-gift card, can I redeem it in-store?

  Yes, you can redeem your e-gift card for in-store orders. Simply show the email containing your e-gift card information to the cashier when paying for your order.

• I received a plastic gift card, can I redeem it on My Edo App or online?

  Yes. Once you’re ready to place an order on My Edo App or online, follow these steps to redeem your gift card:

  1. Add your order items to your cart and when you’re ready, tap CHECKOUT.
  2. Once you’ve reviewed your order details to confirm they’re correct, including the location you wish to order from and your pickup time, tap NEXT STEP.
  3. When the payment menu pops up from the bottom of the screen, tap ADD A GIFT CARD (it’s above the PAY NOW button).
  • If you come to a screen that asks you to verify your account via text message, please do so.
  4. The next screen will allow you to enter your gift card number (found on the back of your gift card).
  • Please note that no PIN is required. Leave this field blank.
  5. Tap ADD GIFT CARD and continue with placing your order. If there is a balance remaining on your gift card, it will be available for you to use on your next My Edo App order.
• I received a plastic gift card, can I redeem it in-store?

  Yes, you can redeem your plastic gift card for in-store orders. Simply present your gift card to the cashier when paying for your order.

• I want to purchase a plastic gift card for someone. Can Edo Japan send it to the recipient by mail for me?

  No, unfortunately we are unable to mail individual gift cards at this time. We are currently only able to mail bulk/corporate gift card orders. If you would like to place a bulk order for gift cards, please call (403)215-8800.

• Can I reload the balance of a e-gift card or a plastic gift card? How?

  Yes, you can reload/add funds to a plastic gift card or an e-gift card either online or at participating Edo Japan restaurants.

  Reload online: Register the gift card number on our website here. Once you’ve registered the gift card, you will be able to add funds to the balance by signing into your gift card account.

  Reload in-store: Bring your plastic gift card or your e-gift card number in-store and a staff member

  If you’ve already added the plastic gift card or e-gift card to your My Edo App account, the new balance will automatically be updated on My Edo App.